Returning unwanted goods:
Taurus Footwear operates a 7-day returns policy. If you are not completely happy with your purchase, you can return the goods to us within 7 days of receipt, unworn and in the original packaging; together with the invoice/receipt we sent you and details of the reason for your return. We will provide an exchange or refund, on condition that the goods are returned in a re-saleable condition. We will charge you for any replacement goods sent or will refund the full value of the returned goods, using the same method as your original payment. Our normal delivery charges will apply for goods sent as replacements. Please note that the original delivery charge will not be refunded.
We strongly advise you to send the goods back by recorded delivery as we cannot be responsible for returned goods until they are received back into our warehouse. The cost of the return postage will be your responsibility.
Returning faulty goods:
Taurus Footwear guarantees the products it sells for 6 months from the date of purchase. In the event of a fault arising from a manufacturing defect, please contact us prior to returning the goods.
If you need to return faulty goods that have been worn, please ensure that they are reasonably clean, dry and free from mud and dirt before sending them back to us. Faulty goods will be repaired or replaced. If we are unable to repair or replace the goods, we will provide a refund.
Unfortunately we cannot be responsible for damage that occurs during transit. Please let us know immediately if you receive damaged goods and retain all documentation to enable us to make a claim against the carrier’s insurance. Should your order arrive in damaged packaging and you are unable to inspect the goods in the presence of the carrier, please note the fact when you sign for it as ‘damaged package – goods not yet inspected’ as a precaution should it become necessary to make a claim.